Getting a hematology analyzer onto a bench is one logistics problem. Getting a fresh box of test strips to a private clinic before the morning rush is a completely different one.
We run last-mile delivery as a layered service: in-house transport for installs, partner couriers for everyday consumables, and a 'same-day if ordered before 11am' SLA for the Kombos.
This post walks through how it works, and what we wish we knew when we set it up.
