How to log a service request.
A simple four-step workflow so faults get resolved fast and your records stay tidy. Urgent clinical equipment? Call us, our line is monitored during working hours.
01
Capture the basics
Note the equipment model, serial number, the symptom you're seeing and when it started. A photo of the error screen helps.
02
Submit the request
Use the contact form below, email support@ecomedscientific.com, or call our line for urgent faults.
03
Triage & schedule
Our engineer triages remotely within working hours, agrees a window with you and dispatches parts if needed.
04
Service & report
We resolve the issue on-site, verify performance and issue a service report you can file against the asset.