Service
Service Contracts & Warranty Support
Warranty, SLAs, equipment placement and cost-per-test models for long-term partnerships.
Overview
Procurement teams, donor programs and hospitals need predictable cost and uptime. Our service contracts wrap warranty, scheduled maintenance, response SLAs and reagent supply into a single agreement.
We also offer equipment placement and cost-per-test models so capital constraints don't stand between your patients and the right diagnostics.
What's included
- Warranty administration
- Tiered SLAs & response targets
- Equipment placement programs
- Cost-per-test agreements
- Quarterly governance reviews
- Annual contract renewals
How we deliver
A clear, repeatable process.
01
Scope
Define equipment fleet, workload and budget constraints.
02
Model
Choose between SLA, placement or cost-per-test.
03
Run
Deliver service against agreed SLAs and reporting.
04
Review
Quarterly governance and annual renewal.
Frequently asked.
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Talk to us about service contracts & warranty support.
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